Bank of America Fraud Claim Denied? Here’s What to Consider

If Bank of America denied your fraud dispute, you may be wondering what comes next. A denial is not necessarily a final determination under federal law. If Bank of America did not follow the requirements of the Electronic Fund Transfer Act and Regulation E, you may have options.

Why Bank of America May Deny Fraud Claims

Bank of America, like other large financial institutions, may deny fraud disputes based on:

• A determination that the transaction was consistent with the account holder’s device, location, or activity patterns

• A conclusion that the transfer was authorized by the consumer

• A finding that the dispute was not submitted within the required timeframe

• Internal procedures that may not fully account for Regulation E requirements

Not every denial is improper. However, some denials may reflect failures to follow the investigation and notice procedures required by federal law. An attorney can help you evaluate the specific circumstances of your case.

What Bank of America Must Do Under Regulation E

Bank of America is subject to the same federal requirements as other financial institutions:

Conducting a reasonable investigation of qualifying disputes

Making investigation documents available upon request

Providing a written explanation of the findings when a claim is denied

Following Regulation E’s deadlines and procedures for investigations and provisional credit

Procedural failures — such as insufficient investigations, delayed provisional credit, or inadequate written explanations — may give rise to a claim even if Bank of America’s underlying fraud determination is disputed.

Steps to Consider After a Denial

• Request a written explanation of the denial if you have not received one

• Ask for the records and documents Bank of America relied on in its investigation

• File a complaint with the Consumer Financial Protection Bureau (CFPB)

• Consult with an EFTA attorney about your legal options

We Represent New York Consumers in EFTA Disputes

Tariq Law PC handles EFTA disputes against Bank of America and other major banks throughout New York, including in federal court in the SDNY and EDNY.

Call (866) 885-8529 or contact us through our website. We review all cases at no cost. Contingency fee representation may be available.

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